Final answer:
True, customer service providers set goals to define their desired outcomes. These goals should be achievable and appropriate, and can improve customer service, offer opportunities, and increase satisfaction when managed effectively.
Step-by-step explanation:
True, by establishing customer service goals, customer service providers do indeed define what they would like to accomplish. Setting these goals is a strategic part of improving customer service and can include objectives such as achieving a certain level of customer satisfaction, reducing response times to customer inquiries, or increasing the customer retention rate. It's essential to identify goals that are both achievable and appropriate to ensure that the customer service team is working towards realistic and valuable outcomes.
Treating your manager as your most important internal customer is a beneficial standpoint. Offering exceptional customer service to your manager can lead to positive feedback, opportunity growth, and increased job satisfaction. Professionalism and resourcefulness are key traits that help in achieving these goals and in making them a reality through careful planning and execution.