Final answer:
The people we work with outside our organization are called external customers, not internal customers. The insider-outsider model labels those within a firm as 'insiders' and new or potential hires as 'outsiders.' Internal customers are stakeholders within the same organization.
Step-by-step explanation:
The statement that people we work with outside our organization are called internal customers is false. The term 'internal customers' refers to stakeholders within the same organization who depend on the output of work from their colleagues to complete their own tasks. It's an approach to view colleagues with the same importance and service mentality as serving actual paying customers. In contrast, those outside the organization are referred to as external customers.
The insider-outsider model supports this by categorizing those already within the firm as 'insiders' who are familiar with the firm's procedures, and new or prospective hires as 'outsiders'. Insiders play a crucial role in the functioning of the firm, ensuring smooth operations and helping to acquaint new employees with routine procedures. Viewing your manager as an internal customer, according to this model, can lead to a higher level of job satisfaction and open up new opportunities within the organization.