Final answer:
High levels of customer participation in the service process are strategically advisable when it comes to resolving customer complaints and improving service efficiency.
Step-by-step explanation:
In an organizational context, high levels of customer participation in the service process are strategically advisable when it comes to resolving customer complaints and improving service efficiency. For example, if customers provide feedback about a confusing system of lining up to pay, a lunch-hour manager can seek out solutions from the customer service clerks and implement changes such as using floor markings to show customers where to line up. This increased customer participation can lead to improved customer satisfaction, reduced staff stress, and increased efficiency in serving customers.