Question

In the context of educating, or socializing, customers to enable them to perform their roles in service processes, identify the true statements about the socialization process. (Check all that apply.)

Answer 1

Socialization is the process through which people are taught to be proficient members of a society. It involves learning societal norms, values, and expectations, and occurs through interaction with various agents of socialization such as peer groups, families, schools, workplaces, and formal and informal social institutions.

Step-by-step explanation:

Socialization is the process through which people are taught to be proficient members of a society. It involves learning societal norms, values, and expectations, and it occurs through interaction with various agents of socialization such as peer groups, families, schools, workplaces, and formal and informal social institutions. Some true statements about the socialization process in the context of educating or socializing customers in service processes include:

Socialization helps customers understand the roles and expectations they need to fulfill in service processes. For example, a new customer may need to learn how to navigate through a website to place an order or how to provide feedback on a product or service.Socialization helps customers adopt the beliefs and values associated with a particular service. For instance, a customer may need to learn to prioritize environmental sustainability when using a service that emphasizes eco-friendly practices.Socialization can occur through formal and informal channels. Customers can be educated about a service through formal training programs, online tutorials, user manuals, or through informal interactions with customer service representatives or fellow customers.