Question

A nurse manager is conducting an employee evaluation for a new employee. Which employee behavior best indicates that the nurse is providing patient-centered care?

a)The nurse shares his or her own personal problems in order to obtain the patient's trust and to show empathy with the family.
b)The nurse avoids raising the patient's anxiety by chatting about pleasant topics before unpleasant procedures.
c)The nurse clarifies patients' reasons for refusing medications without becoming defensive.
d)The nurse avoids upsetting patients by not bringing up health care issues that might upset the patient.

Answer 1

The nurse providing patient-centered care is best represented by their ability to clarify patients' reasons for refusing medications without becoming defensive. This reflects care ethics and a commitment to understanding patients' perspectives while respecting their decisions, which is essential in healthcare environments.

Step-by-step explanation:

When evaluating which employee behavior best indicates that a nurse is providing patient-centered care, the most appropriate option is: c) The nurse clarifies patients' reasons for refusing medications without becoming defensive. This behavior aligns with care ethics which emphasizes traits such as compassion, understanding, and responsibility in resolving conflicts and ensuring care reflects the patient's needs and values. It's a clear marker of a nurse's ability to center care on the patient's preferences and concerns, while respecting their autonomy and promoting a collaborative care environment.

Understanding and adapting to workplace culture, observing unwritten rules, and developing organizational savvy are critical when starting a new job. Emulating positive behaviors observed among colleagues can help new employees like nurses integrate better into their clinical setting and navigate the complex social dynamics of a healthcare facility. Engaging with coworkers and management in a manner that aligns with the overarching mission of the organization will also be beneficial for establishing a successful and collaborative working relationship.