Question

Socially responsible companies make it easy for consumers to express legitimate complaints and develop highly trained customer service people to respond to the complaints. This ensures customers _____.

a. the right to be informed
b. the right to be safe
c. the right to be heard
d. the right to choose

Answer 1

Socially responsible companies make it easy for consumers to express complaints and have trained customer service representatives to respond to those complaints, ensuring customers have the right to be heard.

Step-by-step explanation:

According to the passage, socially responsible companies make it easy for consumers to express legitimate complaints and have highly trained customer service representatives to respond to those complaints. This ensures customers have the right to be heard. When companies provide accessible channels for feedback and have knowledgeable staff to address concerns, they are demonstrating their commitment to customer satisfaction and taking responsibility for their products or services.