Final answer:
The process of addressing issues with products that fail to meet expectations or promises is typically handled through a money-back guarantee, which is a promise of quality that provides refunds or replacements to reassure customers.
Step-by-step explanation:
The process of correcting something that has not gone as promised, especially involving the provision of a product to a customer, is often handled through a money-back guarantee. This is an agreement that serves as a promise of quality from the seller to the buyer. Particularly in the case of online sales or mail-order catalogs where buyers cannot physically examine the products before purchase, such guarantees act as a form of assurance. It encourages customers to complete a purchase by offering a way to mitigate risk. If the good or service in question is unsatisfactory or defective, the seller can provide a refund or replacement as part of this guarantee, thereby reassuring the customer despite their imperfect information about the product.