Final answer:
A service breakdown occurs when a product or service fails to meet customer expectations. It can happen due to poor design decisions, lack of competition, inadequate information, or shifts in market conditions. Planned obsolescence is a business strategy where products are intentionally made obsolete.
Step-by-step explanation:
A service breakdown happens when a product or service fails to meet customer expectations. This can occur due to various reasons such as poor design decisions, inadequate competition among producers, lack of information available to buyers and sellers, or shifts in market conditions. In some cases, businesses may intentionally plan for products to become obsolete or unusable over time, a strategy known as planned obsolescence.