Question

James has demonstrated strong leadership skills during his first year as an RN. He observes that one of his coworkers appears very anxious when dealing with demanding families. James displays emotional intelligence when he:

A. Reports to the nurse manager that his friend is very anxious when dealing with demanding families.
B. Says to his friend, "Dealing with these demanding families can be stressful."
C. Says to his friend, "You seem very anxious when dealing with these families; maybe you should seek counseling."
D. Ignores the behavior because everyone takes a different time to adjust to the role of an RN.

Answer 1

James shows emotional intelligence by choosing option B, which acknowledges the stress his coworker feels in a supportive way, fostering a healthier work environment.

Step-by-step explanation:

James demonstrates emotional intelligence when he acknowledges the challenges faced by his coworker in dealing with demanding families. The most emotionally intelligent response is: B. Says to his friend, "Dealing with these demanding families can be stressful." This option reflects an understanding and validating approach, opening up a supportive dialogue without being confrontational or dismissive. It's a way of showing empathy and potentially offering help or support, contributing to a healthier work environment.