Final answer:
Professional email communication in healthcare settings requires clear language, proper grammar, organization, and discretion. Work emails should be confined to company business, and sensitive matters should be discussed in person or over the phone rather than in lengthy emails.
Step-by-step explanation:
As email becomes a prevalent method of professional communication in healthcare settings, such as the one where Cori is a nurse manager, it is imperative to adhere to certain netiquette guidelines to maintain professionalism and efficiency. Use clear and concise language, and avoid confusing jargon which can lead to misunderstandings, particularly in cross-functional teams where different parties may have varying priorities. Ensure all emails have been proofread for correct spelling, grammar, punctuation, and capitalization. When presenting multiple points, organization tools such as bullet points and numbering can enhance readability. It is also essential to use work email for company business and maintain the confidentiality expected within a healthcare environment.
Emails can be easily distributed, so it's necessary to be discreet about the content. Sensitivity is required as emails could unintentionally be shared with unintended recipients. When the context of a communication is complex or sensitive, such as challenging a situation or conveying nuanced points, it's advised to opt for more direct methods like telephone calls or in-person meetings rather than lengthy emails.