Question

The nurse manager is preparing to hold a counseling session with a certified nursing assistant who has been consistently coming to work late. What strategies should the nurse manager use? (Select all that apply.)

1. Conduct counseling in private
2. Keep session brief
3. Avoid wording that will seem confrontational
4. Emphasize the negative behavior repeatedly
5. Sympathize with the employee

Answer 1

The nurse manager should conduct the counseling session in private, avoid confrontational language, and sympathize with the employee, while keeping the session brief and not focusing on the negative behavior excessively.

Step-by-step explanation:

When a nurse manager is preparing to hold a counseling session with a certified nursing assistant who has been consistently coming to work late, it is important to employ certain strategies to ensure the session is effective and professional. Here are some strategies that should be used:

• Conduct counseling in private: Ensuring privacy maintains confidentiality and shows respect for the individual, allowing for an open and honest dialogue.
• Keep the session brief: Focusing on the issue at hand without dragging out the conversation helps maintain clarity and reduces undue stress for both parties.
• Avoid confrontational language: Using non-confrontational language can prevent defensiveness and encourages a constructive conversation.
• Do not emphasize the negative behavior repeatedly: While it is important to address the issue, focusing too much on the negative can be demoralizing and unproductive.
• Sympathize with the employee: Show understanding and support which can help in finding a solution and maintaining a positive working relationship.

By using these strategies, the nurse manager can help address the behavior in a professional manner that supports change and preserves the employee's dignity.