Question

At a staff meeting the nurse manager tells the group of nurses, "I know census was high last month, but you all did an amazing job of taking care of your patients while keeping the quality of care high. I am very proud of you." What is this manager doing?

1. Providing verbal report
2. Coaching
3. Mentoring
4. Goal setting

Answer 1

The nurse manager is demonstrating coaching behavior by providing feedback, guidance, and support to the nurses to improve their performance and develop their skills.

Step-by-step explanation:

The nurse manager in this scenario is demonstrating coaching behavior.

In coaching, the manager provides feedback, guidance, and support to help employees improve their performance and develop their skills. The manager acknowledges the high patient census and praises the nurses for their ability to provide quality care while managing the workload. This encourages the nurses and reinforces positive behavior.

Coaching focuses on enhancing individual performance and fostering professional growth. It involves providing constructive feedback, setting goals, and offering support to help employees fulfill their potential.