Question

When a staff member makes a mistake, the nurse manager should:

1. ignore the mistake and give the person another chance.
2. punish the person.
3. call all staff members together to discuss the mistake.
4. accept the mistake and help the person learn from the mistake.

Answer 1

When a staff member makes a mistake, the nurse manager should accept the mistake and help the person learn from it.

Step-by-step explanation:

When a staff member makes a mistake, the nurse manager should accept the mistake and help the person learn from it. Punishing the person may create a hostile work environment and discourage them from learning and improving. Ignoring the mistake could lead to repeated errors and compromised patient care. Calling all staff members together to discuss the mistake may be necessary in some cases, but usually, the nurse manager should address the error with the individual privately.