Final answer:
True, the B/AR/CR system supports the repetitive work routines of the credit department, the cashier, and the accounts receivable department by automating processes to increase efficiency and improve customer service.
Step-by-step explanation:
True, the B/AR/CR system indeed supports the repetitive work routines of the credit department, the cashier, and the accounts receivable department. This system, which stands for Billing/Accounts Receivable/Cash Receipts, is designed to streamline and automate the processes related to the management of customer credit, cash handling, and tracking of receivables. By using this automated system, businesses can improve accuracy and efficiency in these departments, leading to better customer service and reduced workload for the staff.
For example, in a situation like the one described at Gavi's Fast Food Restaurant, where the lunch-hour manager faced complaints about the confusing payment line system, an effective B/AR/CR system might have made the payment process more straightforward. The manager took action by purchasing floor markings to indicate where customers should line up, which is a physical solution to help with customer flow. Similarly, an effective B/AR/CR system could help direct the financial transactions flow more efficiently, resulting in the same positive outcome such as reduced stress for clerks and improved customer satisfaction.