Final answer:
The idea that all activities in a world-class company form a 'chain of customers' is true, known as the value chain. This chain includes every step from the original idea to the final customer experience, with today's companies often specializing in specific parts of this process.
Step-by-step explanation:
The statement that in a world-class company, all activities, from acquisition of raw materials to selling the final product, form a "chain of customers," is true. This concept is known as the value chain. The value chain represents the full range of activities that firms engage in to bring a product from its conception to its end use and beyond. This includes design, production, marketing, distribution, and support to the final consumer. In today's global economy, companies often specialize in certain stages of the production process and engage in international trade by importing and exporting parts and finished products. An example of value chain specialization is the iPhone's design and engineering in the United States, sourcing parts from Korea, assembling in China, and conducting advertising and marketing back in the United States.