Final answer:
Recovery strategies used by businesses to positively deal with the public include crisis management, public relations, customer engagement, and reputation repair.
Step-by-step explanation:
Recovery strategies used by businesses to positively deal with the public include crisis management, public relations, customer engagement, and reputation repair.
Crisis management involves handling and resolving emergencies or critical situations that could harm a company's reputation. This could include developing a crisis communication plan, coordinating response efforts, and minimizing the impact of the crisis.
Public relations focuses on building and maintaining a favorable public image for the business. It involves proactive efforts to communicate and engage with the public through press releases, media relations, events, and social media.
Customer engagement refers to the interaction and relationship building between a business and its customers. It includes strategies to keep customers satisfied, respond to their feedback and concerns, and build long-term loyalty.
Reputation repair involves efforts to restore or rebuild a company's reputation after it has been damaged. This can include addressing negative publicity, apologizing for mistakes, implementing corrective actions, and demonstrating a commitment to change.