Final answer:
An overall company strategy that would likely affect claims department staffing requirements is the shift towards automation and digital transformation, which would require staff with digital technology skills, or the implementation of policies to reduce work-family conflict, leading to more flexible staffing models.
Step-by-step explanation:
An example of an overall company strategy that would likely affect the claims department staffing requirements is the adoption of a digital transformation strategy. For instance, if an insurance company decides to shift towards more automated claim processing technologies, this would affect staffing. There would be a decrease in the need for traditional claims processors, but an increase in the need for staff with expertise in digital technologies and data analysis to support the new system. Similarly, a strategy aimed at reducing work-family conflict, such as IBM's policy of providing extended parental leave, could influence claims department staffing.
This could necessitate a more flexible staffing model to accommodate employees taking advantage of these benefits, which might include temporary staff or cross-training employees to cover multiple roles. In the context of the U.S. Postal Service, the increase in the use of digital communications suggests a possible need for downsizing and re-skilling. The staffing requirements of the claims department will likely shift focus from solely handling mail-related issues to managing a mix of physical and digital service complaints and queries.