Question

A group of nurses are in a staff meeting on a medical-surgical unit headed by the new unit nurse manager. The manager announces that nurses should not criticize and make fun of other nurses or there will be repercussions. Several nurses at the meeting suggest that the nurse manager talk to the individual nurses who are exhibiting this behavior. When assessing the staff's group dynamics, which action by the nurse manager is appropriate?

A) Insist that this is an appropriate new policy.
B) Recognize that the group already has defined behavioral norms.
C) Discipline the staff nurses who spoke out.
D) Request a transfer to another unit.

Answer 1

The nurse manager should recognize the defined behavioral norms among the staff and address the issue of criticizing and making fun of colleagues to promote a professional and supportive work environment.

Step-by-step explanation:

When assessing the staff's group dynamics, the appropriate action by the nurse manager would be to recognize that the group already has defined behavioral norms. Workplace norms often include unspoken rules about behavior, including how staff members interact with one another. Addressing issues individually may also help to maintain a positive work environment and allow for growth and change. However, it is also essential for the nurse manager to set clear expectations, which includes enforcing policies against criticizing and making fun of colleagues. Doing so will not only uphold professional standards but also promote a supportive and cohesive team.