Final answer:
The subject of this question is Business, and it asks for a five-step process to handle complaints successfully. The process includes listening to the customer, confirming the complaint, analyzing the complaint, solving the complaint, and asking the customer if the solution is satisfactory. This process is important for improving customer service in business.
Step-by-step explanation:
The subject of this question is Business. The question is asking for a five-step process that results in handling a complaint successfully. The steps include:
- Listening to the customer: This involves gathering information from the customer and other stakeholders, and staying calm and open while listening.
- Confirming the complaint: This step involves restating what the customer said to ensure understanding.
- Analyzing the complaint: This includes finding expert information and doing a root cause analysis to identify the real problem.
- Solving the complaint: This step requires finding a suitable solution to address the problem.
- Asking the customer if the solution is satisfactory: After solving the complaint, it's important to check with the customer to ensure their satisfaction.
This process helps businesses effectively handle complaints and improve customer service.