Question

A sales associate in a video game store overhears a customer saying that it is confusing to find things in the store. What should the sales associate do?

a. Tell store management that additional personnel should be assigned to assist customers.
b. Finish your assigned tasks on the sales floor, and listen for other customer complaints.
c. Disregard the customer's complaint and leave it up to the company to make improvements to the store.
d. Mention the comment to store management and suggest they install more signage.

Answer 1

The sales associate should mention the customer's comment to store management and suggest installing more signage to improve navigation in the video game store. Correct option is d)

Step-by-step explanation:

The sales associate should mention the customer's comment to store management and suggest they install more signage. This action addresses the customer's complaint and offers a solution to improve navigation in the store. It shows that the sales associate is attentive to customer needs and is proactive in finding ways to enhance the shopping experience. By suggesting the installation of more signage, the sales associate can help customers easily locate items and reduce confusion.