Final answer:
The statement that correctly following the handling complaints cycle will always satisfy every customer is false. While effective complaint resolution can lead to improvements and customer satisfaction, as illustrated by the queue solution implemented at Gavi's Fast Food Restaurant, there are times when resolving a complaint to everyone's satisfaction is not possible.
Step-by-step explanation:
Answering whether following the handling complaints cycle will always satisfy every customer can be a bit misleading. The statement is false because, despite the best use of complaint handling techniques, there are instances where a resolution may not be possible due to various reasons that might be beyond the control of the customer service. For instance, there could be limitations in policy, legal constraints, or unrealistic customer expectations that simply cannot be met.
Let's consider a real-world example: At Gavi's Fast Food Restaurant, when customers complained about a confusing payment line system, as a lunch-hour manager, I resolved customer complaints by first listening to the feedback, then I coordinated with the service clerks to find a solution, and implemented floor markings to direct the queue. This action led to an improvement, as there were no further complaints regarding the line-ups, reduced stress for clerks, and increased efficiency in serving customers.
While this shows a positive outcome from handling a complaint effectively, it's imperative to acknowledge that this doesn't guarantee customer satisfaction in every case because of the varied and complex nature of complaints.