Question

Zoë was looking for a kennel to board her cocker spaniel for 2 weeks while she goes on vacation. There are 2 kennels close to her home. One charges $50 per week and the other charges $125 per week. Zoë chose the higher priced service because her dog is like a member of the family and she wanted it to have the best possible care while she was away. Zoë's service expectation level was determined by a(n)?

Answer 1

Zoë's service expectation level was determined by her emotional connection and commitment to providing the best care for her beloved cocker spaniel.

Step-by-step explanation:

Zoë's service expectation level was determined by her desire to give her dog the best possible care while she was away on vacation. By choosing the higher-priced kennel, she believed that her dog would receive superior care and attention. This decision shows that Zoë values the well-being and happiness of her pet, considering it as a member of the family. Therefore, her service expectation level was determined by her emotional connection and commitment to providing the best care for her beloved cocker spaniel.