Final answer:
The expectation is an organizational expectation that the sales trainer will provide the necessary tools and motivation for the job, and gain approval from top management and sales force managers. The human resources manager should prioritize building a positive relationship with them.
Step-by-step explanation:
The expectation described in this scenario is an organizational expectation. The human resources manager wants approval from both top management and sales force managers for the selection of a sales trainer who can improve the company's sales close rate. This expectation ensures that the trainer will provide the necessary tools and motivation for the job.
An important aspect of a manager's role is to provide opportunities for skill development and training approval, as this can impact decisions on raises, promotions, and job references. Managers have the power and authority to strongly influence job satisfaction, and their approach can set the tone for how employees approach their work. Therefore, it is crucial for the human resources manager to prioritize a positive and mutually productive relationship with top management and sales force managers.