Final answer:
Positive internal resources are referred to as customer service capabilities or CRM resources, which are crucial for customer retention. Treating managers as internal customers is one approach to enhance these resources and improve overall job satisfaction and opportunities.
Step-by-step explanation:
Positive internal resources that can help and assist an organization to retain customers are commonly referred to as customer service capabilities or customer relationship management (CRM) resources. These include a company's policies, procedures, training, and employee engagement strategies that facilitate exceptional service experiences. One important aspect of retaining customers through internal resources is treating your manager as an important internal customer. Providing exceptional customer service to your supervisor, just as you would to external customers, can not only lead to positive feedback but can also enhance job satisfaction and open up further opportunities within the organization.
Positive internal resources that can help and assist an organization to retain customers are called customer retention strategies. These are the tactics and approaches that businesses use to keep customers loyal and encourage repeat purchases. Customer retention strategies can include personalized communication, rewards programs, excellent customer service, and creating a positive overall customer experience.