Question

Lillie worked as a caterer when she was in college. She was highly critical of the caterer and its staff that her parents selected for their 50th anniversary party. Lillie's attitude about how a caterer should act reflects her:

A) Augmented service expectation
B) Personal service philosophy
C) Derived service expectation
D) Cultural service expectation
E) Temporary service intensifier

Answer 1

Lillie's critical perspective on the caterer chosen for her parents' anniversary is a representation of her personal service philosophy.

Step-by-step explanation:

Lillie's attitude about how a caterer should act reflects her Personal service philosophy. This is based on her own experiences and standards she has set based on her work as a caterer herself. She has expectations that are influenced by her beliefs about how service should be provided, which likely include a strong commitment to customer satisfaction and attention to detail in service delivery.