Final answer:
The appropriate greeting for Desiree, the receptionist for a medical group, when she answers the phone is 'Good morning/afternoon, [Medical Group Name]. This is Desiree speaking. How may I assist you today?'
Step-by-step explanation:
The appropriate greeting for Desiree, the receptionist for a medical group, when she answers the phone is 'Good morning/afternoon, [Medical Group Name]. This is Desiree speaking. How may I assist you today?'
Using a professional and friendly greeting sets a positive tone for the conversation and indicates that Desiree is ready to help the caller. By stating the name of the medical group, Desiree ensures that the caller knows they have reached the correct place.
It is important for Desiree to maintain professionalism and provide a warm welcome to callers, as first impressions matter when interacting with patients and other professionals in the medical field.