Final answer:
The customer's behavior of smiling when not wanting to and saying one thing but meaning another does indeed suggest a passive communication style, making the answer 'True'.
Step-by-step explanation:
The statement given suggests a behavior that aligns with a passive communication style. In a passive communication style, a person may avoid expressing their feelings or needs directly, which can sometimes involve actions like smiling to hide true feelings or saying one thing but meaning another. This type of communication is often characterized by a desire to maintain harmony and avoid conflict, even if it means not being true to one's own needs or emotions. Therefore, the answer to the question is True.The statement in the question is true. A customer who smiles when they do not want to and says one thing but means another is exhibiting passive communication.
Passive communication is a style of communication where individuals avoid expressing their true thoughts and feelings, often resulting in indirect behavior.It is important to note that passive communication can be influenced by cultural norms or a desire to avoid conflict. For example, in some cultures, it is considered impolite to express negative emotions directly, so individuals may resort to passive communication methods.Overall, passive communication can lead to misunderstandings and miscommunication, as the true intentions and emotions of the individual may not be effectively expressed.