Final answer:
It is important for businesses to train their employees on effective communication and conflict resolution techniques.
Step-by-step explanation:
The situation described in the question is about a call handler getting into an argument with a customer. This situation is related to business operations and customer service.
In a business setting, it is important for call handlers to maintain professionalism and provide excellent customer service, even in challenging situations. Getting into an argument with a customer can have negative consequences for the business, such as damaging the company's reputation and losing customers. Therefore, it is essential for businesses to train their employees, including call handlers, on effective communication and conflict resolution techniques.