Final answer:
The statement that customers control of a transaction equates to control over an individual's personal being is false. While customers have influence over the transaction, employees maintain their personal autonomy and professional boundaries.
Step-by-step explanation:
When considering the statement, “When a customer has control of the transaction, he or she has control over you personally and how you are as a person,” it is important to distinguish between professional control within a business transaction and personal control over an individual. The statement is false because while customers may have control over certain aspects of the transaction, such as their decision to purchase, terms they agree to, or the quality of service they expect, they do not have control over personal aspects of an employee or business representative, such as personal beliefs, feelings, or individual character.
In the context of a business setting, employees are expected to conduct themselves professionally and deliver the agreed-upon services or goods. However, employees maintain their autonomy as individuals and should not feel personally controlled by customers. The dynamics of customer and employee interactions are governed by professional boundaries, which preserve the personal integrity and respect of the individuals involved.