Final answer:
Rapport is the connection between a person and their customers. Ways to build rapport include active listening, active participation, exceptional customer service, adapting to managers' preferences, and establishing strong communication relationships.
Step-by-step explanation:
Rapport refers to the connection and relationship built between a person and their customers. It involves finding common ground, adapting to others, and reflecting on interactions. To build rapport with customers, you can:
- Listen actively and pay attention to their emotions and needs.
- Participate actively in discussions and meetings, showing interest and offering ideas.
- Provide exceptional customer service by being professional, resourceful, and responsive.
- Take note of your manager's preferences and work differently to impress them.
- Establish strong communication relationships with key community actors.
- Assist your contacts, respond to requests, and provide recommendations.