Final answer:
The statement is true—practicing customer service skills helps a CSR to react better to future customers, leading to positive feedback and potentially more opportunities. Effective communication and being able to interpret behavior are highly valuable skills in this context.
Step-by-step explanation:
Practicing customer service skills is indeed essential for a Customer Service Representative (CSR) to enhance how well he or she may react to future customers; the statement is true. Practicing these skills helps a CSR to be more professional and resourceful, leading to positive feedback from both customers and supervisors. Additionally, a high level of customer service can open up new opportunities and increase job satisfaction. Good customer service is not just important for external customers, but also for managing relationships within the company, such as with a manager, who can be seen as an important internal customer.
Moreover, having the ability to communicate effectively and interpret the behavior of others are skills that prove valuable in many different contexts. These skills are highly prized and sought after, as they enable individuals to utilize relevant information to communicate an understanding of a variety of topics, which is vital in providing exceptional customer service.