Final answer:
The statement is false because inside salespersons and field salespersons have different sales approaches due to their work environments, leading to unique skill sets and responsibilities.
Step-by-step explanation:
The statement that an inside salesperson who is an account manager has the same responsibilities and duties as a field salesperson except that all business is conducted over the phone is false.
While both roles focus on selling products or services and managing customer relationships, their approaches to sales are fundamentally different due to their working environments.
An inside salesperson typically works from an office and leverages phone calls, email, and the internet to reach customers, whereas a field salesperson, or outside salesperson, usually travels to meet customers in person. This distinction leads to different skill sets and responsibilities.
For example, inside sales might require more proficiency with digital communication tools, while field sales need stronger in-person presentation and negotiation skills.