Final answer:
When a sales associate hears another associate struggling to answer questions from a customer, they can either stop and introduce themselves to offer help, or stop and switch places with the struggling associate to work together.
Step-by-step explanation:
When a sales associate hears another associate struggling to answer questions from a customer, there are two options to consider:
- Stop and introduce yourself to the struggling associate and offer help. By doing this, you can provide assistance to the associate and ensure that the customer's questions are answered satisfactorily. It is important to be respectful and calm in order to avoid inflaming the situation.
- Stop and switch the sales associate so that you are both working together. This can be an effective approach, especially if the associate is lacking knowledge or experience in handling customer inquiries. By working together, you can provide better service and improve the overall customer experience.