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The sales associate was with a customer when another customer walked in so he communicated with him non-verbally

A) Saying welcome to the store, how may I help you?
B) Smiling at the Customer & giving eye contact
C) Smiling & saying I'll be right with you

1 Answer

2 votes

Final answer:

The correct nonverbal communication method used by the sales associate to acknowledge a new customer while attending to another is smiling at the customer and giving eye contact.

Step-by-step explanation:

The subject of nonverbal communication represents an important aspect of interactions in a business environment. When the sales associate was with a customer and another customer walked in, without verbally communicating, the associate could engage nonverbally. Option B, smiling at the customer & giving eye contact, and option C, smiling & saying I'll be right with you both involve nonverbal elements. However, option B is the correct answer to the question since it specifies a nonverbal response, whereas option C includes speech. Nonverbal cues such as maintaining eye contact and offering a smile communicate friendliness and acknowledgment of the second customer's presence, suggesting that the associate will assist them as soon as possible.

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