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The customer was told none of those things work like they should when placing the complaint call?

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Final answer:

The lunch-hour manager at Gavi's Fast Food Restaurant resolved a complaint about the payment line system by implementing floor markings, resulting in no further complaints, reduced stress for clerks, and efficient customer service.

Step-by-step explanation:

The customer complaint regarding the inefficiency of the payment line system at Gavi's Fast Food Restaurant was addressed by the lunch-hour manager, who was tasked with resolving customer complaints and improving service. To tackle this issue, the manager took customer feedback seriously and implemented a solution involving floor markings to guide customers to the correct lines for payment. This action led to a significant improvement, with no subsequent complaints about the line-up process, reduced stress for the customer service clerks, and a higher throughput of customers served efficiently.

User Meilechh
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