Question

A customer comes in to return an item without a price tag attached 1 month from the date on the receipt The return policy states the price tag must still be attached to the item and the customer has 10 days to return an item.

A) Accept the return regardless of what the return policy states.
B) Tell the customer they should have returned in 3 weeks ago.
C) Let them know you can't accept the return but you can make an exchange.
D) Don't give them their cash but give them a store credit.

Answer 1

The correct option would be C) Let them know you can't accept the return but you can make an exchange. According to the return policy, the customer has a window of 10 days to return an item, and it specifically states that the price tag must still be attached.

Step-by-step explanation:

The correct option would be C) Let them know you can't accept the return but you can make an exchange. According to the return policy, the customer has a window of 10 days to return an item, and it specifically states that the price tag must still be attached. Since the customer is returning the item 1 month from the date on the receipt and without the price tag attached, the return cannot be accepted as per the policy. However, you can offer the customer an alternative solution by letting them know that you are unable to accept the return, but you are willing to make an exchange. This way, the customer can select another item of equal value or use the credit toward a future purchase.