Final answer:
Customers can indeed be disappointed if a product underperforms, is misused, or contract terms are unmet, which is true. This disappointment is anchored in the expectations set by the available information, and the FTC's regulations on product claims.
Step-by-step explanation:
It is true that assuming proper expectations were set, customers can be disappointed when a product performs poorly, is used improperly, or the terms of the contract are not met. This is because every purchase is predicated on the buyer's belief in the satisfaction they will derive from a good or service, which in turn relies on the accuracy and clarity of the information available to them.
Inadequate or misleading information can lead to regret regarding past purchases or hesitation about future ones. Poor design during the development process can also fail to meet customer needs. Additionally, the Federal Trade Commission (FTC) acts to ensure that factual claims about a product's performance are checked, allowing certain exaggerated or ambiguous claims while disallowing outright falsehoods. Customers are advised to heed the principle of caveat emptor, meaning 'let the buyer beware'.