Question

Ryan, a salesperson, received an extra amount at the end of last quarter based on his sales performance. He also excelled in customer satisfaction as he could resolve most of the customer complaints. Identify the type of incentive that Ryan has received?

Answer 1

Ryan received a performance-based incentive that considers both sales quantity and customer satisfaction, which supports higher quality service compared to a fixed ratio reinforcement schedule focused solely on the quantity of sales.

Step-by-step explanation:

Ryan, a salesperson, has received a type of incentive that is based on his performance and customer satisfaction. This kind of incentive is different from a fixed ratio reinforcement schedule, which simply rewards the number of sales made and does not consider the quality of the service provided. In Ryan's case, his performance incentive likely incorporates elements of both the quantitative sales he made and qualitative factors like customer satisfaction and the ability to resolve complaints effectively. This incentive design encourages not only a higher quantity of sales but also a focus on maintaining high standards of customer service, further enhancing the overall performance of the salesperson.