Question

Miriam tells Delores, "Remember that wonderful spa treatment we got at the 5-star hotel in Vienna? Well, I've been told by someone who has visited both that the new spa in Middleton offering is even more luxurious." In terms of the plausible levels of customer expectations, Miriam has _______ of the services offered by the Middleton spa. Select one:

a. Acceptable expectations
b. Ideal expectations

Answer 1

Miriam has ideal expectations of the Middleton spa, which are based on her past luxurious experience and a positive review from a trusted source.

Step-by-step explanation:

Miriam has ideal expectations of the services offered by the Middleton spa. In customer service terminology, ideal expectations are the highest expectations that customers have based on their best experiences or what has been described to them. Since Miriam is comparing the new spa with a luxurious 5-star hotel experience and also has received a positive review from a trusted source, her standards for the Middleton spa are likely set very high, reflecting her ideal expectations.

Miriam has Ideal expectations of the services offered by the Middleton spa.In the given statement, Miriam mentions that the spa treatment they had in Vienna was wonderful, implying that it was of high quality and luxurious. Miriam then goes on to say that someone who has visited both the Vienna spa and the Middleton spa claims that the Middleton spa is even more luxurious.Based on this comparison, Miriam's expectations of the services offered by the Middleton spa are Ideal expectations.