Final answer:
Customer service involves knowledgeable and capable employees delivering products to both external and internal customers. It is important to provide exceptional service to managers as internal customers. Outsourcing of customer service is on the rise.
Step-by-step explanation:
Customer service refers to the ability of knowledgeable and capable employees to deliver products to both external and internal customers. It involves providing assistance, resolving inquiries or issues, and ensuring customer satisfaction. In a professional setting, customer service extends to all interactions within an organization, including with managers who can be considered internal customers.
For example, if you consider your manager as an internal customer, delivering exceptional customer service to them can result in positive feedback, potential opportunities, and increased job satisfaction.
Outsourcing is another aspect related to customer service. As technically skilled individuals become available in other countries, customer service and other services are being moved out of the United States as well.