Question

Which of the following statements about emotion and mood as elements of service experiences is true?

A) Moods and emotions are independent of the personality of the individuals.
B) Sleep quality affects mood.
C) The weather strongly affects moods.
D) As we grow older, we experience more negative emotions.
E) People tend to be in their best moods on Sundays.

Answer 1

The true statement about emotion and mood as elements of service experiences is that sleep quality affects mood, highlighting the distinction between emotions as more intense, short-lived responses, and moods as prolonged affective states. The correct answer is option: B) Sleep quality affects mood.

Step-by-step explanation:

The statement "Sleep quality affects mood" is true and reflects the correct understanding of emotion and mood as elements of service experiences. Sleep quality has been widely documented to have a profound effect on mood, impacting one's emotional reactivity and overall well-being.

Emotions and mood are different, with emotions typically being more intense, short-lived, and often a response to specific stimuli, while moods can be less intense, last for longer periods, and not necessarily be in response to a specific event.

The cognitive appraisal of situations influences our emotional responses, but our overall mood can be affected by a variety of factors such as sleep quality.