Final answer:
When experiencing someone's anger, it is important not to take it personally and to maintain a calm demeanor. Choose words carefully, listen and ask open-ended questions to understand the other's viewpoint, and focus on resolving the problem rather than assigning blame. In professional interactions, it’s advisable to address conflicts in person for a more nuanced and effective communication.
Step-by-step explanation:
When dealing with anger, it is crucial not to take it personally. A calm and composed approach is key to navigating the situation effectively. It starts with carefully choosing your words so as not to escalate the conflict. Make sure to listen actively, seeking to understand the other person's perspective by asking open-ended questions and restating their points for clarity. This not only shows respect but also helps to avoid misunderstandings, having an affirming effect on the conversation.
Moreover, focus on resolving the issue at hand instead of assigning blame. In cases where conflict cannot be resolved directly, consider seeking help from a supervisor or HR department. Remember that how you think and act in these moments can either fuel emotions or foster understanding and repair after a conflict. Words are powerful tools in shaping and steering the direction of an emotional situation towards a productive outcome.
In any case, especially in professional settings, refrain from taking a defensive stance or labeling the other person's behavior. It's important to address and manage conflicts in a mature and thoughtful way, recognizing that emotions are natural but need to be handled with care and respect. If communication via email or messaging escalates, switch to verbal or in-person communication, as nuances are better conveyed and received this way.