Final answer:
Willey, as the national account manager of Perspicacia International Company, oversees the relationships with key clients, negotiating contracts, and maintaining service levels. His background in International Relations and an MBA have equipped him with the knowledge required for managing national accounts effectively. Willey also plays a role in strategic planning and setting sales strategies.
Step-by-step explanation:
As the national account manager for Perspicacia International Company, Willey's role likely involves overseeing the management and development of the company's relationships with its key national accounts. These are typically larger, strategically important clients that require a dedicated approach. Being the point of contact for these clients, Willey would be responsible for negotiating contracts, understanding client needs, and ensuring that the company delivers the level of service required to maintain and grow these relationships.
His background in International Relations and an MBA would provide a solid foundation for understanding the complexities of managing national accounts in a global setting. Additionally, his progression from technical tasks to becoming a problem-solving reference indicates that he has a deep understanding of the company's operations and the ability to bridge departmental divides to create holistic solutions for clients.
With his promotion to national account manager, Willey would also be involved in strategic planning and might have a role in setting targets and sales strategies directed at achieving broader company objectives. His success in this role would be a function of his technical knowledge, relationship-building skills, and strategic insight developed over his tenure at Perspicacia International Company.