Final answer:
The phrase "I can..." demonstrates excellent customer service by showing a willingness to personally assist the customer. Other phrases may sound impersonal or dismissive, whereas a proactive and helpful response can lead to better customer satisfaction and improved workplace environment.
Step-by-step explanation:
The phrase that shows excellent customer service is "I can..." This approach is proactive and helpful, showing that the individual is willing to assist the customer personally. It contrasts with the other options, which may come across as impersonal, directive, or dismissive. For instance, using "You need to..." places the onus on the customer, "It's company policy" suggests inflexibility, and "That's just the way it's done" does not leave room for addressing the customer's specific needs or concerns.
In the context of a workplace like Gavi's Fast Food Restaurant, providing excellent customer service includes listening to customers and taking action to resolve their issues, as the lunch-hour manager did by adding floor markings to direct the line flow. Such actions not only resolve immediate problems but also contribute to a better work environment and increased efficiency. Employees should maintain this customer-oriented approach consistently, along with professionalism, respect, and a positive attitude as exemplified in their daily work tasks and interactions.