Final answer:
The statement that personalizing the conflict makes it easier to resolve is false. Effective conflict resolution emphasizes problem-solving and respectful communication rather than personalizing the issue. Seeking help from supervisors or HR can assist if conflicts can't be resolved amicably.
Step-by-step explanation:
When a conflict arises between a salesperson and an internal employee, personalizing the conflict makes it easier to resolve is false. Personalizing conflicts tends to emphasize the individuals involved rather than the root problem, which can exacerbate tensions and make resolution more difficult. It is more constructive to focus on the problem at hand rather than the personalities of the individuals involved. To resolve conflicts effectively, parties should:
- Choose words carefully to avoid exacerbating the situation.
- Stay calm and listen to the other person's perspective.
- Ask open-ended questions to understand the other person's position.
- Focus on problem-solving and not on placing blame.
By approaching conflicts with a problem-solving mindset and treating each other with respect, the chance for a productive resolution is much higher. Seeking assistance from a supervisor or HR department might be necessary if the conflict remains unresolved.