Question

Andrea wants to be a dog groomer. She has enrolled in a training academy operated by Petsmart to learn how dogs should be handled during grooming. The moment Andrea attended the indoctrination class at the training academy was an example of an

A. service inquiry
B. service path crossing
C. service blueprint
D. service encounter

Answer 1

Andrea's attendance in the indoctrination class at the Petsmart training academy is an example of a service encounter, as it involves her direct interaction with the service provider for her grooming training.

Step-by-step explanation:

When Andrea attended the indoctrination class at the Petsmart training academy to learn about dog handling during grooming, it represented a D. service encounter. A service encounter refers to the direct interaction between a customer and a service provider, which in this case is Andrea's experience in receiving dog groomer training at Petsmart. The term 'indoctrination' here implies that Andrea was being introduced to the policies, procedures, and expected behaviors within the grooming training program.