Question

Which of the following statements regarding systems maintenance is false?

A. It should include analysis, cost/benefit study, design, implementation, and approvals for each development step.
B. To ensure that all necessary maintenance requests are submitted, users should never be charged for maintenance costs.
C. A formal procedure for submitting change requests should be adopted.
D. High-quality documentation must be created and maintained.

Answer 1

The false statement is B: Users should never be charged for maintenance costs.

Step-by-step explanation:

The false statement regarding systems maintenance is B: To ensure that all necessary maintenance requests are submitted, users should never be charged for maintenance costs. This statement is incorrect because depending on the type of maintenance and the terms of the agreement, users may be charged for maintenance costs.

Systems maintenance should include analysis, cost/benefit study, design, implementation, and approvals for each development step. A formal procedure for submitting change requests should be adopted. High-quality documentation must be created and maintained.