Final answer:
Sales tasks such as order processing and tracking are automated by sales force automation (SFA) software, which enhances the efficiency of sales operations and supports complex decision-making processes.
Step-by-step explanation:
Software that automates sales tasks such as order processing and tracking is known as sales force automation (SFA) software. SFA software is part of a suite of tools designed to increase the efficiency of a company's sales team and streamline their tasks. This may include managing contacts, sales processing, sales forecast analysis, and much more. It stands apart from other types of software like customer relationship management (CRM), which focuses on managing company interactions with current and potential customers, and supply chain management (SCM), which controls product flow and inventory.
Software applications like Microsoft Excel can be utilized by sales teams to track data, but SFA software provides a more tailor-made solution for sales-related activities. These tools often include a data base user interface and query software like Microsoft Access for managing large sets of sales data. Automation of sales processes through the use of SFA can greatly aid in human software interations in complex systems, allowing for better decision-making supported by the software system.