Final answer:
The key to successful planning for major changes in computer-based systems is the active involvement of top management, which ensures alignment with the organization’s goals and facilitates resource allocation and buy-in. The correct option is e)
Step-by-step explanation:
The most important factor in planning for a major change in a computer-based system is The participation of top management in the planning process. This is because top management is responsible for strategic decision-making, ensuring that any changes align with the organization’s overall vision and objectives. Moreover, the inclusion of senior leadership helps in acquiring the necessary resources and fosters organizational buy-in, making the change management process smoother.
Changing a computer-based system involves more than just technological considerations; it requires a comprehensive evaluation that includes understanding how changes will impact operations and the people involved. Having the top management play an active role can thus make the transition more viable and sustainable in the long run.