Final answer:
In drawing a context diagram, we should include normal processing and exception routines. Normal processing routines are the routine operations performed without any errors or exceptions, while exception routines handle errors or exceptions that occur during the system's execution.
Step-by-step explanation:
In drawing a context diagram, we should include the normal processing and exception routines. A context diagram is a high-level view of a system that shows how it interacts with various external entities. It represents the boundaries of the system and the interactions between the system and its environment.
Normal processing routines are the routine operations or functions that the system performs regularly without any errors or exceptions. These routines are essential for the functioning of the system and should be included in the context diagram to provide a complete understanding of the system's operations.
On the other hand, exception routines are the procedures or operations that are performed when errors or exceptions occur during the system's execution. Including exception routines in the context diagram helps to illustrate how the system handles and manages errors or exceptions.